Shipping Policy

• ALL ORDERS WILL BE DISPATCHED WITHIN 12-15 DAYS ONLY.
• We will not accommodate fastrack shipping during this time. 
• Due to limited logistic availability during the ongoing pandemic, we are operating with only express shipping charges. 
• Charges are Flat INR 3000/- for all international destinations for any number of products. 
• Shipping within India is free for order values above INR 10,000/-
• Shipping timelines are regulated by the state government and are subject to delay if a lockdown is in place.
• We ship worldwide via Fedex/UPS and charge a shipping fee commensurate of distance.
• Please note that at the time of placing an order, you are only clearing the freight charges. 
• Local import duties may be payable upon on receipt which are to be borne by the customers. Such charges cannot be foreseen and are subject to each recipient country laws. 
• House of Ayana will value the package as per the bill value. We have the strict policy against under valuation and cannot mark as gift.
• For international orders, in the event of returns due to exchange, customer issue or if the recipient refuses the delivery due to high duty charges, the customer will be charged to & fro shipping fees as well as local duty charges that Ayana may incur when the parcel is shipped back to us. 
• Once we ship your item, you will be emailed a tracking number to track your shipment.