We collect personally identifiable information to fulfill your orders, tell you about new products and deals, and provide you with an amazing shopping experience. That personal information includes, but is not limited to, your name, billing and shipping addresses, an Ayana user name and password, email address, phone number, and financial information. We value your trust in us and will do everything we can to safeguard your privacy and the security of your transactions.
SA does not retain financial information, other than possibly the last four digits of your credit card number. Our payment gateway is managed by CCavenue. If you enter your credit card information on our site, CCavenue will process the transaction and retain a record of it. Ayana keeps no record of your full credit card number.
Information that you submit about yourself may be used by Ayana to provide you requested services, communicate with you about Ayana products, improve your online experience, or support our continuing efforts to offer you the information and services you want most. Ayana does provide aggregate statistics and information about our sales, traffic patterns and related site information to third parties. We also reserve the right to share aggregate statistical data of which your personal information is a part, as well as your specific personal information sometime in the future.
In addition, Ayana may, and you hereby authorise us to, disclose your personal information when required to do so by law, when Ayana, in its sole discretion believes that you are in violation of our Terms and Conditions, or when you violate any state or federal laws, or Ayana in its sole discretion deems it necessary or appropriate to protect the personal safety of other users of Ayana services or to protect the rights or property of Ayana.
We know you love email! And we love to tell you about new arrivals. So we send emails to notify customers about new arrivals and special events. New arrivals can happen twice a week, so we may send two or more emails per week. You will only receive emails if you opt in to our email marketing. You may opt out at any time sending a request to email@example.com. We may send you emails to confirm your order, send tracking information, or to communicate with you specifically about your order, or in response to a question either to our email, chat, or any of our social media accounts.
We are active on many social media sites and we love to spend time with you there. Please know that we cannot constantly monitor our social media pages and that any information that you share may be viewed by others.
Ayana is a very family friendly company. Our products and culture reflect that. But we do not direct our website or any marketing materials to minors and do not knowingly collect specific personal information on minors.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement and/or any complaints please contact us at firstname.lastname@example.org.
Alternatively you can write to House of Ayana at 15/4, Haddows Lane, Haddows Road, Nungambakkam, Chennai 600 006. Or you can contact the Ayana Customer Care at +91 73585 74525 if you have any queries in relation to your data. Our offices are open Monday through Saturday, from 10-6 IST. Or all of the ways!
In line with the Indian Government’s unprecedented lockdown for COVID-19, our Flagship Store and Corporate Office will remain closed until Mid April.
Our website is ALWAYS open for you, however please note all shipments will be dispatched only post April 15th.
You can reach out to us via WhatsApp (+91 73585 74525) and through any of our social media channels.
STAY HOME AND STAY SAFE!
We urge you to follow precautions and help the nation get through this difficult time.